How should I proceed with my first session?

• We recommend booking an “Intro Tour.” Typically, our tour and free Cell Health Analysis lasts about 1 hour. During this time, you will walk through the following process:
  1. Personalized Assessment: One of our wellness coaches will guide you through your first visit. We always start by understanding your fitness goals, needs, and preferences. Your input will guide our recommendations.
  2. Your Cell Health Analysis: To get a baseline for each individual’s health, we provide a Cell Health Analysis. It uses electrical sonar to measure and track key metrics of your physical health, like muscle mass, water, body fat, and more. You will keep the full analysis, whether or not you decide to continue with Upgrade Labs.
  3. Facility Tour: Depending on availability at your chosen location, you may have the chance to try relevant services and technologies and get a tour of the facility. This hands-on experience helps you discover what works best for you.
  4. Setting Goals & Personalized Program: We work with you to set clear and achievable wellness goals through a program personalized for you. Our members are often surprised at how quickly they start reaching and surpassing their goals. We will provide you with a personal blueprint for longevity, recovery, and cognitive health.

What membership options do you offer?

• Discover our current membership options at Upgrade Labs Memberships. Other memberships are also available. Please call us at 512-402-8700 for more information.

Are there package deals for multiple services or sessions?

• Yes, packages for multiple sessions are available at Upgrade Labs Packages. Once you purchase a package, follow up by booking a session at Upgrade Labs Booking.

Can I purchase individual sessions?

• Yes, individual sessions are $45. You can book now at Upgrade Labs Booking. We also recommend our Triple Pack (Day Pass) of 3 services for only $99, allowing you to enjoy 3 of our services for less per service.

What is your cancellation or refund policy for memberships?

• Memberships are month-to-month. We require a 30-day notice prior to cancellation.

Do you offer family memberships?

• Yes, members may purchase a household membership at a greatly discounted price.

Can I freeze or pause my membership if I’m unable to attend for a period?

• Yes, you may freeze your membership for as long as needed. Each month is $15 to hold and freeze.

What is PEMF therapy and its benefits?

• Definition:
  • PEMF sends bursts of electromagnetic energy into the body.
• Benefits:
  • Restores proper charge to cells.
  • Activates the body’s natural healing mechanism.
  • Can lead to:
    • Better sleep.
    • More energy.
    • Faster healing and recovery.
    • Better performance.
    • Lower stress and anxiety.

Can PEMF therapy help with pain management or recovery?

• Yes, PEMF is ideal for accelerating healing from injury or surgery.

How does it feel?

• Sensation:
  • Like a tapping, pulsing sensation.
  • Similar to “stim” therapy, but operates on a magnetic spectrum rather than electrical.

How long is the session and how often?

• Duration:
  • 12 minutes.
• Frequency:
  • 1x/week to daily.

What does PEMF compare to?

• Comparison:
  • Similar to e-stim treatment (or a TENS unit).
  • Goes beyond just muscle treatment by enhancing blood flow and nutrient delivery to affected areas.

Is PEMF safe for everyone?

• General Safety:
  • Generally considered safe for most people, but it’s not one-size-fits-all. Consult your medical provider if you:
    • Have an artificial electrical implant (e.g., defibrillator, cochlear implants, intrathecal pump, pacemaker) due to potential interference.
    • Have an organ transplant.
    • Have implanted metals (e.g., joint replacements, dental implants, mechanical heart valves, metal stents, metal staples in blood vessels).
      • Note: Extremely high intensity PEMFs should be used with caution or professional guidance, as they may stimulate nerves in the area of the metal.
    • Breast Implants:
      • Not recommended to use at more than 50% intensity directly over these implants.
      • Limit exposure to no more than 24 minutes at a time.
    • Other Considerations:
      • Pregnancy.
      • Bleeding disorders.
      • Non-MRI safe IUDs.
      • Avoid treating areas with severely limited circulation (e.g., missing venous/arterial pathways).

What is lymphatic drainage system therapy?

• An FDA-approved medical-grade air compression device that uses sensor air pressure to stimulate lymphatic drainage, increasing detoxification and immunity. This can also assist with overall wellness.

How does it feel?

• Relaxing, like a gentle massage from your ankles/wrists to the middle of your body.

How long and how often should I do the Big Squeeze™?

• 25 minutes, 1x/week to daily.

What does this system compare to?

• It compares to the Normatec boots, but the Big Squeeze™ offers lymphatic massage, not just muscular.

Is the Big Squeeze™ safe for everyone?

• Pregnancy – consult your physician before use. Do not treat the abdominal area during pregnancy.
• Do not use in the presence of any sudden pain or numbness.
• Do not use with symptoms of severe arteriosclerosis or other ischemic vascular diseases.
• Do not use if known or suspected blood clots, Deep Vein Thrombosis (DVT), or Thrombophlebitis.
• Do not use in swollen areas, inflamed areas, or skin eruptions.
• Do not use in the presence of unexplained calf pain.
• If post-surgery or medical procedures, approval from your medical provider is required.

What is the REDcharger™, and what does it do for the body?

• The REDcharger™ uses varying spectrums of red and infrared light, which may help boost mitochondrial function (increasing energy). It increases collagen production, improving signs of aging, wrinkles, and scars on the skin. Additionally, it can aid in detoxification. The addition of green wavelengths can also help promote better healing of wounds and migraines.

How does the REDcharger™ feel?

• Warm, relaxing, meditative.

How long is the session and how often?

• 15 minutes – The optimal dose is 2 times a week with one day break in between.

What does the REDcharger™ compare to?

• Standing in the sun bearing full skin.

What should I wear during a the REDcharger™ session?

• For optimal benefits, it is best to expose as much skin during the session as possible.

Is the REDcharger™ safe for everyone?

• Consult with your medical provider if you have or suspect to have:
  • Epilepsy and seizure prone.
  • Skin cancer.
  • Pregnancy.
  • Heart trouble (pacemaker – consult with doctor).
  • A brain injury.
  • Acute or cutaneous porphyria.
  • Diabetes.
  • Lupus erythematosus.
  • Thyroid problems.
  • Photophobia.
  • Exogenous eczema.
  • Hypomelanism.
  • Eye disease (consult with a doctor about abnormalities – some conditions are helped by light therapy).
  • Migraines.
  • Asthma.
  • Cirrhosis.
  • Taking blood thinners.

What is the Metabolic Trainer™ and how does it work?

• A relaxing 24-minute passive workout that uses adaptive contrast to switch between normal oxygen and oxygen reduced air, which encourages maximum oxygenated blood flow, boosts immunity, cardiovascular performance, and is both anti-aging and anti-inflammatory.

How does the Metabolic Trainer™ session feel?

• Relaxing, meditative, mildly challenging cardiovascularly.

How long is the session and how often?

• A hypoxic test is ran first to gauge your starting point, subsequent sessions are 24 minutes. Complete 3 sessions per week for 6 weeks, followed by 1 session per week for 4 months. After that, take a one-month break before returning to additional sessions.

What does this compare to?

• Altitude training without spending time in the mountains.

Is the Metabolic Trainer™ safe for everyone?

• The following conditions should consult your medical provider:
  • Acute illnesses and infections.
  • Acute headaches.
  • Myocardial infarction or pulmonary embolism.
  • Unstable stenocardia.
  • Bouts of hypertension.
  • Acute organ failure.
  • Asthma.
  • Pregnancy.
  • Heart defects.
  • Psychiatric emergencies.
  • Polycythemia.
  • Sickle cell anemia.
  • All chronic diseases in advanced stages.

What is the AI Cheat Machine™ and how does it enhance fitness?

• The AI Cheat Machine™ uses a dynamic resistance protocol to maximize muscle growth in the shortest amount of time. It employs functional movements to increase your range of motion, address imbalances, enhance strength, and lower your risk for injury.

How does it feel?

• Like resistance training, using dynamic resistance through a full range of motion.

How long and how often?

• Two to three times a week.

How does this workout compare to traditional exercises?

• The AI Cheat Machine™ provides a more efficient workout than traditional exercises.

Is the AI Cheat Machine™ safe for everyone?

• This type of exercise is generally safe for everyone. The following health conditions should be considered:
  • Unstable angina.
  • Pregnancy – consult your physician.
  • High blood pressure.
  • Resting heart rate above 100 bpm.
  • Uncontrolled arrhythmias.
  • Heart failure.
  • Unstable diabetes.
  • Illnesses accompanied by fever.
  • Deep vein thrombosis.

What is the AI Adaptive Bike™ and how does it differ from regular stationary bikes?

• The AI Adaptive Bike™ adapts to the user over time to help achieve their max performance each session. This effectively depletes the same amount of glycogen from the legs when compared to normal exercise—in 10% of the time. With the AI Adaptive Bike™, you are maximizing your time spent exercising.

How does it feel?

• Casual speed, heavy/strong burn during the sprint intervals with a significant spike in heart rate during and after the interval.

How long and how often can I do the AI Adaptive Bike™?

• 9 minutes, daily, unless other health protocols are recommended by Upgrade Labs.

What does this compare to?

• A 30-minute moderate aerobic cardio session.

Is the AI Bike™ safe for everyone?

• This type of exercise is generally safe for everyone. The following health conditions should be considered:
  • High blood pressure and/or abnormally elevated heart rate.
  • Those with reduced physical, sensory, or mental capabilities.
  • Those that are not medically cleared for cardiovascular exercise.

What is A Cell Health Analysis?

• A Cell Health Analysis uses bioelectrical impedance to measure and track key measurements of your physical health. Members have unlimited access to scans, which allows regular tracking of muscle mass, body fat, visceral fat, water, and systemic cellular health.

How does it feel?

• There is no feeling. Just stand still while it does the analysis.

How long is the session and how often?

• The session consists of a quick scan, followed by a detailed printout and review of your analysis.

What does this compare to?

• A Cell Health Analysis can be compared to the handheld body fat trackers at most gyms.

How often can I do a scan?

• Members have unlimited access to scans, which allows regular tracking of muscle mass, body fat, visceral fat, water, and systemic cellular health. An individual session can be purchased by non-members. See the booking link or the packages section of our website.

What should I do to prepare for the Cell Health Analysis?

• PRIOR TO TESTING:
  • Hydrate well the day before.
  • Use the bathroom.
  • Remove all metal objects (jewelry, watches, belts, etc.), socks, pantyhose, shoes, and heavy articles of clothing.
  • Ideally, stand for 5 minutes before a test.
• AVOID:
  • Eating/exercising at least 4 hours beforehand.
  • Consuming alcohol or caffeine at least 24 hours beforehand.
  • Using lotion/ointment on your hands and feet (if possible).
• DURING TESTING:
  • Follow all machine guidance.
  • Remain silent.
  • Stay balanced and centered.
  • Stand up straight, chin up, and chest tall, as improper posture may affect test results.
  • When retesting, make sure to conduct under the same conditions.

Is the scan safe for everyone?

• Safety precautions are:
  • Individuals with medical implant devices such as pacemakers or essential support devices such as patient monitoring systems must not use this equipment. Safe, low-level currents will flow through the body during the test, which may cause malfunctioning of the device or endanger lives.
  • Bioelectrical Impedance Analysis (BIA) uses safe low-level currents, which are not harmful to the body. However, we do not recommend pregnant women test.
  • Children and people with limited mobility should consult their medical provider.